From limited insight to streamlined planning thanks to TRACOS – the story of Dekker Hout
Dekker Hout is a leading Dutch family business that has been active in the timber industry since 1885. What started as a local timber merchant in the Zaan region has grown into a Royal Warrant holder offering a wide range of timber and construction products for professionals in industry, construction and retail. From The Hague and Vianen, they supply a wide range of timber and construction products to industry, construction and retail. Reliable deliveries, craftsmanship, sustainability and customer focus are always central to this. Aldert Luit, Purchaser at Dekker Hout Groep B.V., shares his experiences with Ritra’s online portal TRACOS.
Problem: lack of insight into daily operations
What Dekker Hout lacked was a good understanding of planning and day-to-day operations. They wanted an application that could grow with them and be adapted for and by the various teams and colleagues. After all, not everyone needs the same data. With Ritra’s ICT solution TRACOS, they now have insight into and access to more reports than they had initially anticipated using.
Simple reports and personal interfaces
Aldert Luit, Dekker Hout:
“We previously had little insight into our daily logistics planning. Ritra Cargo’s TRACOS portal has changed that and saved us a lot of unnecessary money, time and frustration.
We consider it a major advantage that you have access to multiple accounts, including an “only read” option. This allows each of us to create our own specific interface.
This application also offers numerous configuration options. The many options available for creating reports in Excel and PDF, among others, are simple, fast and customized.”
“No matter how much we enjoy working at TRACOS, the real added value for us lies in Ritra’s personal service, customer focus, short lines of communication and the solutions they offer.”
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